Rider Policy

This Rider Policy ("Policy") is published by MurliGanj Local Store ("Platform", "we", "us", or "our") and is applicable to every user of our website, mobile applications, and related services. By accessing or using the Platform, you acknowledge that you have read, understood, and agreed to this Policy.

1. Overview

This Policy governs the engagement of delivery partners ("Riders") with MurliGanj Local Store and defines conduct, payout, and safety expectations.

2. Delivery Responsibilities

Riders are responsible for the timely pickup and delivery of assigned orders, accurate status updates, and safe handling of cash (where applicable). False updates, route misuse, or negligence may result in penalties.

3. Payout & Incentives

Rider payouts follow the applicable payout policy. Weekly settlement is free; daily settlement, where opted for, may attract applicable charges as per the current slab. Incentives are subject to the prevailing incentive policy.

4. Conduct & Safety

Riders must behave professionally with customers and vendors, follow traffic and safety rules, and report incidents promptly. Misconduct, fraud, or unsafe behaviour is not permitted.

5. Penalties & Holds

Payouts may be held, adjusted, or deducted in cases of fake delivery, missing cash collection, disputes, or policy violations.

6. Changes to this Policy

We may revise payout rules, incentives, and safety requirements from time to time with due notice.

7. Contact

Riders may contact rider support through the Help Center for clarifications.

This is a boilerplate policy generated for MurliGanj Local Store. Please review and customise it with your final legal wording before relying on it.